As part of our commitment to customer satisfaction, we accept eligible returns within 14 days of delivery, subject to the conditions set out below. This voluntary return policy is in addition to, and does not limit, any rights available to customers under applicable Kuwaiti law.
To be eligible for a return: – The product must be unused, unopened, and in its original sealed packaging. – The product must be in the same condition as when it was received. – Proof of purchase (order number or receipt) must be provided.
Perfume and Cosmetics – Special Conditions
Due to hygiene and safety requirements, perfumes and cosmetics that have been opened, used, or had their seal broken cannot be returned unless they are damaged, defective, or incorrect.
Non-Returnable Items
The following items are not eligible for return unless they are defective or incorrect: – Opened or used perfumes and cosmetics. – Products with broken or removed seals. – Gift cards. – Products damaged due to customer misuse, negligence, or improper storage. – Customized or personalized products once customer approval has been given or production has commenced, unless the product is defective or does not match the approved order specifications.
2. Damaged, Incorrect or Defective Products
– If an item arrives damaged, leaking, incomplete, defective, or different from the product ordered, please contact us as soon as possible, preferably within 48 hours of delivery. – Please provide your order number together with photographs or a video of the issue, where applicable. – The 48 hour notification period is intended for visible delivery-related issues and does not affect your rights in respect of genuine manufacturing defects discovered later. – Once the issue has been reviewed and confirmed, NSM will arrange, as appropriate, a replacement or refund and will cover the associated return and redelivery costs.
3. Refunds, Promotions and Return Shipping
Approved refunds will be processed using the original payment method. NSM will initiate the refund within 3 business days after the returned product has been received, inspected, and approved. Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear in your account. Promotional bundles, perfume sets, complimentary products, free gifts, and “Buy One, Get One” promotions must be returned together and in their original condition to qualify for a full refund. For eligible change-of-mind returns, the customer is responsible for the return shipping costs and the original delivery charges, to the extent permitted by applicable law. Where a product is damaged, defective, incomplete, or incorrect, NSM will cover all reasonable return and redelivery costs.
To request a return or exchange, please contact us: Phone / WhatsApp: +96560692292
This policy applies only to purchases made directly through NSMPerfumes.com or NSM’s official direct sales channels. Purchases made through third-party retailers, distributors, or online marketplaces are subject to the return and refund policies of those sellers.
Nothing in this policy limits or excludes any rights available to customers under the applicable laws of the State of Kuwait.
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